If you encounter problems while working with eXtyles, please check the support pages at http://support.extyles.com/support/home. Most common issues are described there.

Technical support queries should be communicated to your organization’s internal eXtyles liaison (this person is usually chosen during User Training). He or she will then contact Inera and will be responsible for communicating Inera’s replies to the eXtyles users in your organization.

All technical support questions should be sent to eXtyles-support@inera.com. Inera’s support team strives to respond to all queries in a timely manner. To help the support team address your query as efficiently as possible, please provide the following information, if possible, when submitting technical support queries:

A complete description of the problem, including the eXtyles step at which the problem occurred
Your version of Microsoft Windows
Your version of Microsoft Word
Your eXtyles build number (this can be retrieved by clicking the “About eXtyles” button on the eXtyles ribbon)
Any relevant documents, including the working version and $base or $original files created by eXtyles during processing

Including this information will help the support team solve your problem quickly and efficiently.

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