Applies to all eXtyles products:

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The eXtyles About box (accessed from the About button on the eXtyles ribbon) provides information that you may be asked to provide to Inera support (if you submit a query) and access to features that may enhance the performance of eXtyles Reference Processing and PubMed Linking and Correction.

eXtyles version and build number

Our Support team will sometimes ask for your eXtyles Version and/or Build numbers. To find these, click the About button and look for a line like this:

eXtyles Version 6.0.0 for Inera Testing, Build 4658

This information tells us what your configuration should be doing, what features and modules are included, and exactly when and how your eXtyles instance was last updated. Most critically, your build and version number, along with the files you send us, allow us to replicate the circumstances of your support query!

Update Journal Database

This button will update the eXtyles journal database, which may improve reference processing results. The eXtyles journal database is made current with every installer update you receive, but this button allows you to update this feature more frequently than your annual eXtyles release.

How long has it been since your journal database files were last updated? The About Box can tell you that, too! Look for this line:

Journal database last updated: 15 March 2021

Read more about the Update Journal Database feature here.

Update NCBI API Keys

If your configuration of eXtyles includes the PubMed Linking and Correction module you will see an Update NCBI API Keys button on the About box.

In 2018 NCBI implemented an API Key requirement for software that queries PubMed (e.g., eXtyles). API Keys facilitate a higher (i.e., faster) query rate for processes such as PubMed Linking and Correction, and without them this eXtyles process will complete with noticeable slowness.

Inera strongly recommends that all customers who use PubMed Linking and Correction obtain an API Key from NCBI, and instructions about how to do this can be found in our FAQ.

Once you have obtained a Key, you can add it to eXtyles via the Update NCBI API Keys button.